Frequently Asked Questions - YourCitySeller

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Find quick answers to common questions about your orders, our products, and our policies. We're here to make your experience seamless.

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Ordering & Payment

We accept all major credit cards, debit cards, UPI, Net Banking, and popular mobile wallets for your convenience.

Once your order is successfully placed, you will receive an instant confirmation email and SMS on your registered email ID and mobile number.

Yes, we offer Cash on Delivery on most PIN codes. You can check for availability at your specific location during the checkout process.

Shipping & Delivery

Typically, it takes 3-5 business days for delivery in metro cities and 5-7 business days for other locations across India.

Once your order is shipped, we will email you a tracking link and an AWB (Air Waybill) number, which you can use to track your package in real-time.

Returns & Exchanges

We offer a hassle-free 7-day return policy. We accept returns within 7 days of delivery, provided the product is unused, undamaged, and in its original packaging with all tags intact.

We sincerely apologize for the inconvenience. Please contact our customer service team within 48 hours of delivery with a photo of the item, and we will immediately arrange for a free replacement or a full refund.

Product & Sizing

To find your correct helmet size, measure the circumference of your head at its widest part (usually about one inch above your eyebrows) with a flexible measuring tape. Then, match your measurement to our detailed size chart available on every product page.

Your safety is our priority. All our helmets are ISI (Bureau of Indian Standards) certified. Select premium models also carry international certifications like DOT and ECE, which are clearly mentioned in the product descriptions.

Use a soft microfiber cloth and mild soapy water to clean the outer shell. The inner padding can be removed and gently hand-washed. Avoid using harsh chemicals, solvents, or abrasive materials. Store the helmet in a cool, dry place away from direct sunlight and heat to prolong its life.

Still Have Questions?

Can't find the answer you're looking for? Our friendly customer service team is here to help you with any questions or concerns.

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