Refund & Return Policy
Your satisfaction is our priority. We believe in transparent policies and hassle-free returns. If something goes wrong on our end, we'll make it right—guaranteed.
Key Takeaways
- Report issues within 3 business days of delivery.
- An unboxing video is mandatory for all return and exchange claims.
- If the mistake is ours (defective/wrong item), we cover 100% of the costs.
- If you ordered incorrectly, an exchange is possible with a ₹150 logistics fee. No cash refunds.
Crucial to Know
Return and Exchange Window
You have 3 business days from the time of product delivery to raise a ticket with us for any issues. This window ensures we can address concerns promptly.
Incorrect or Defective Products
If you receive an incorrect or defective item, we take full responsibility. We will either send the correct item, process a full refund, and cover all associated shipping costs at no charge to you.
Our Guarantee: If the issue is our fault (incorrect or defective item), we take 100% responsibility and will resolve it swiftly at no cost to you.
Steps to Follow
Unbox and Record
Upon receiving your product, record a clear, continuous unboxing video. This is essential to verify any potential issues and helps us process your claim much faster.
Contact Us via WhatsApp
Share the unboxing video and your Order ID with us on our WhatsApp number: 7678175426. Use the button below for quick access.
Wait for Resolution
Our dedicated team will review your case and provide a solution within 7 working days. We'll keep you updated throughout the entire process.
Timelines & Fees
Customer Mistake Policy
If you order the wrong product or size by mistake, we can help with an exchange. However, please note:
- An exchange fee of ₹150 will be charged.
- This fee goes directly to our logistics partner to cover the two-way shipping costs.
- We do not offer cash refunds for customer mistakes.
Please double-check your order! The ₹150 exchange fee for customer mistakes is non-negotiable and helps us maintain fair pricing for all customers.
When Returns Aren't Possible
We want to be transparent about situations where we cannot offer exchanges or refunds:
- If you received the correct product but are simply unhappy with it.
- Issues reported after the 3-day window has passed.
- Products damaged by customer use, negligence, or improper handling.
- Items that have been worn, washed, or altered in any way.
- Products returned without their original tags and packaging.
Payment & Refunds
Refund Processing
- Prepaid Orders: Refunds are processed back to the original payment method within 5-7 business days.
- COD Orders: Refunds are processed via bank transfer or UPI within 7-10 business days after receiving your details.
